Frequently Asked Questions

Everything you need to know about Geneva Talk. Can't find what you're looking for? Contact our support team.

Is Geneva Talk free to use?

Yes! Geneva Talk offers a free tier that allows you to make unlimited text chats and a generous number of video conversations per day. Premium features are available for users who want enhanced matching and additional perks.

How does video chat work?

Simply click the "Start Chatting" button, and our system will connect you with a random user within seconds. You can enable or disable your camera and microphone at any time. If you want to continue the conversation, you can send a friend request.

Is my video chat private and secure?

Absolutely. All video calls use end-to-end encryption. We do not record, store, or access your conversations. Your privacy is our top priority, and we have robust measures in place to protect your data.

How do you ensure user safety?

We employ AI-powered content moderation, require profile verification, and have a dedicated safety team reviewing reports 24/7. Users can easily report inappropriate behavior, and we take swift action against violations.

Can I use Geneva Talk on mobile?

Yes! Geneva Talk works on any device with a web browser—smartphones, tablets, laptops, and desktops. No app download required. Our responsive design ensures a great experience on all screen sizes.

How do I delete my account?

You can delete your account at any time from your account settings. Once deleted, your personal data is removed from our systems within 30 days, except for information required for legal compliance.

What should I do if I encounter inappropriate behavior?

Use the "Report" button immediately during the chat or from the user's profile. Our moderation team reviews all reports within hours and takes appropriate action, including account suspension or termination for severe violations.

How does matching work?

Our algorithm considers factors like language preferences, timezone, and interests to connect you with compatible users. You can also filter matches by location and gender preferences in your settings.